Introducing HaiLO AutoInsights
AI-powered voice analytics and interaction intelligence
Transforming call recordings, transcripts and metadata into clear, actionable insights for customer and employee experiences.
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CX + EX
Leveraging measurable insights from customer and employee experience.
Businesses know customer experience and employee experience matter. The opportunity is to understand where friction lies, what conversations create loyalty, and how teams need to be supported.
Customer experience
CX helps businesses differentiate products and services, strengthen loyalty, increase satisfaction and grow wallet share.
Employee experience
Engaged employees are better placed to care for customers – but falling engagement and attrition make visibility essential.
The Challenge
Interaction data is everywhere, but useful insights is where we excel
Most organisations already generate vast amounts of voice data. The problem is that too much of it sits unused, unstructured or disconnected, but HaiLO AutoInsights delivers analytics to inform decisions and actions that can improve performance.
Data Overload
Businesses produce significant volumes of interaction data, but often lack the capability to turn it into meaningful insights.
Fragmented Insights
Inconsistent or limited QA processes make it difficult to gain a complete view of customer and employee interactions.
Missed Opportunities
Untapped data hides opportunities to improve sales, CX, compliance and employee performance.
The Solution
AI-powered analytics that turns conversations into action
HaiLO AutoInsights analyses customer interaction data to surface the themes, behaviours and performance indicators that help partners and customers make smarter decisions.
Automated Insight
Audio, transcription and metadata can be analysed at scale to reveal what is happening across customer and employee interactions.
Actionable Intelligence
Machine learning helps identify patterns in customer and employee behaviour, highlighting opportunities for focused action.
Continuous Improvement
Adaptive analytics support ongoing optimisation by measuring performance trends and showing where change creates value.
Key Benefits + Features
What partners can take to market
- AI-powered customer and employee interaction analysis
- Call transcription, summarisation, and topicisation
- Sophisticated dashboards and in-depth reporting
- Simplify and automate:
- Quality assurance and agent performance scores
- Voice of Customer (NPS + CSAT)
- Sentiment analysis and emotions insights
- Compliance and adherence scoring
- KPI management
- Advanced machine learning and ongoing optimisation
- Boost sales and customer retention by understanding customer needs and friction points more deeply.
- Improve employee and customer experience with visibility across service quality, sentiment and performance to create better environments for both.
- Support strategic decision-making with trends, scorecards and actionable dashboards.
- Reduce operational and compliance risk with monitoring, adherence scoring and performance indicators.
The Demonstration
Analytics to make data easy to understand and practical to action
A demonstration can show how calls move from recordings and transcripts into dashboards that reveal topics, dissatisfaction drivers, sentiment, loyalty, QA indicators and performance trends.
How It Works
From recorded interactions to actionable business intelligence
HaiLO AutoInsights can sit alongside existing voice environments and provide a partner-ready analytics layer without changing the core message of the underlying CXEX solution.
Import Recordings
Calls from PBX, front office, back office or contact centre environments are imported for storage and transcription.
Transcribe + Enrich
Audio, transcription and metadata are processed so every conversation becomes structured and searchable.
Analyse Interactions
AI models assess customer and employee behaviours, quality indicators, sentiment and key topics.
Act on Insight
Dashboards and reports turn findings into business intelligence that teams can use to improve performance.
License Feature Matrix
Choose the package that aligns with your business objectives
| HaiLO AutoInsights Features | Entry | Sales | Service | Sales + Service | Compliance + Risk | Emotion AI |
|---|---|---|---|---|---|---|
| Features | ||||||
| Media Player - Basic | — | — | ||||
| Topics / Categorisation | — | — | ||||
| Voice of Customer (NPS + CSAT) | — | — | ||||
| Call Summaries | — | — | ||||
| Call Sentiment | — | — | — | — | ||
| AI Scorecards at a Call Level | — | — | — | — | ||
| Agent Performance at a Call Level | — | — | — | — | ||
| Profanity Detection | — | — | — | — | ||
| Dashboards | ||||||
| Topics and Categories | — | — | ||||
| Reasons for Dissatisfaction | — | — | ||||
| Voice of Customer (NPS + CSAT) | — | — | ||||
| Sales Suite: Reasons for No Sale, Churn Risk, Sales Effectiveness, CX Sentiment Analysis | — | — | — | — | ||
| Service Suite: AI Quality Assurance (QA), CX KPIs | — | — | — | — | ||
| AI Models | ||||||
| Churn Risk | — | — | — | — | ||
| Issue Resolution | — | — | — | — | ||
| Repeat Call | — | — | — | — | ||
| Professionalism | — | — | — | — | ||
| Empathy | — | — | — | — | ||
| Understanding | — | — | — | — | ||
| Add-ons (Optional) | ||||||
| AI Prediction Measures, Including Hardship, Repeat Call, Complaint | — | — | — | — | — | |
| Compliance Measures like ID&V, PICDSS | — | — | — | — | — | |
| Emotion Detection – Stress, Uneasiness, Confidence, Engagement | — | — | — | — | — | |
| Enhanced Emotion + Sentiment Dashboard | — | — | — | — | — | |
| Employee Heartbeat (if stereo call recording) | — | — | — | — | — | |
| Media Player – Advanced, with Emotion | — | — | — | — | — | |
Opportunity for Partners
A broader AI analytics conversation for UC and contact centre customers
UC and CC Addressable Market
Target not only contact centres, but the broader UC market with analytics-led value.
Differentiation + Competitive Advantage
Help clients transform customer and employee experience with AI-powered insight.
Improve Customer Loyalty
Deliver data-driven guidance that supports measurable improvement and longer-term retention.
Market Demand for AI
Tap into growing demand from businesses seeking practical, cloud-based AI solutions.
Helping Partners Achieve Success
A partner-first approach to taking AI analytics to market
Support your customers with analytics that makes their voice data clearer, more measurable and more commercially useful.
Industry Expertise
Built by channel specialists with decades of experience working with resellers and understanding what partners need to help customers.
Trusted Partner
A commitment to long-term, mutually beneficial partnerships – with a channel-first route to market.
Innovative Solutions
Cloud-based SaaS applications that help customers realise more value from the services partners already provide.
Exceptional Support
Dedicated guidance and practical support across the journey, from positioning to delivery and ongoing collaboration.